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Improving Kingston's Housing Service

We want to hear your views on how we can improve Kingston's Housing Service to ensure that our services best meet the needs of tenants and leaseholders, now and into the future.

Please note: this will not mean any change to the council being your landlord, or your tenancy or lease.

It’s important to the council that all tenants and leaseholders have every opportunity to give their views.

If you're interested in getting more involved and being part of shaping the new service in the future, please email sharmake.abyan@kingston.gov.uk.

The council’s proposal is to provide a better service that is easier to access, costs less, supports those who need it and invests in improvements and new homes. There is a six point plan to do this:

  1. A new core housing offer - for council tenants the proposal is ‘A well maintained, affordable and settled property.’
  2. Digital by choice - an improved 24/7 digital offer for council tenants and leaseholders, but by choice not compulsion.
  3. Supporting those who need it - targeted services for more vulnerable council tenants.
  4. A clearer deal for council tenants and leaseholders - being upfront about what the council does and doesn’t do and what’s expected of tenants and leaseholders.
  5. Reducing paperwork and bureaucracy - saving money on the council’s costs so more can be spent on the things that matter.
  6. Investing in council housing - building more desperately needed new council housing and investing in improving current housing.

Over the last few years, the council has invested £44.5m to improve over 3,300 homes but demand continues to grow. Budget reductions are a nationwide problem, with all councils facing a similar situation. Improving efficiency will enable the council to invest more money to build and maintain council houses.

The below survey took place from 24 November 2017 - 23 February 2018 and forms part of the council’s consultation with secure council tenants under the Housing Act 1985 Part IV Section 105.

We want to hear your views on how we can improve Kingston's Housing Service to ensure that our services best meet the needs of tenants and leaseholders, now and into the future.

Please note: this will not mean any change to the council being your landlord, or your tenancy or lease.

It’s important to the council that all tenants and leaseholders have every opportunity to give their views.

If you're interested in getting more involved and being part of shaping the new service in the future, please email sharmake.abyan@kingston.gov.uk.

The council’s proposal is to provide a better service that is easier to access, costs less, supports those who need it and invests in improvements and new homes. There is a six point plan to do this:

  1. A new core housing offer - for council tenants the proposal is ‘A well maintained, affordable and settled property.’
  2. Digital by choice - an improved 24/7 digital offer for council tenants and leaseholders, but by choice not compulsion.
  3. Supporting those who need it - targeted services for more vulnerable council tenants.
  4. A clearer deal for council tenants and leaseholders - being upfront about what the council does and doesn’t do and what’s expected of tenants and leaseholders.
  5. Reducing paperwork and bureaucracy - saving money on the council’s costs so more can be spent on the things that matter.
  6. Investing in council housing - building more desperately needed new council housing and investing in improving current housing.

Over the last few years, the council has invested £44.5m to improve over 3,300 homes but demand continues to grow. Budget reductions are a nationwide problem, with all councils facing a similar situation. Improving efficiency will enable the council to invest more money to build and maintain council houses.

The below survey took place from 24 November 2017 - 23 February 2018 and forms part of the council’s consultation with secure council tenants under the Housing Act 1985 Part IV Section 105.